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Frequently asked questions
Tickets
Store
Reservations
Payments
Ticketpoint Flexpay
Online
Addional fees
Promotors
1. Deposit Payments
All deposits made to secure tickets are non-refundable and non-transferable, unless the event is cancelled by the organizer. Your deposit amount amount (first payment) includes, depending on your ticket a one time administration fee. (Please check Ticket info).
2. Installment Payments
Monthly installment payments are considered part of a ticket purchase and may not be refunded once received.
3. Missed Payments
Failure to make scheduled installment payments may result in:
Cancellation of the reservation
Loss of reserved ticket(s)
Retention of previous payments as administrative and reservation fees
4. Event Postponement
If an event is postponed, all paid amounts remain valid toward the new event date. Refunds are not issued due to rescheduling.
5. Event Cancellation
If an event is officially cancelled by the organizer:
Customers are eligible for a refund according to organizer policy.
Processing fees and service charges will be excluded where applicable.
All payments made toward installment plans are non-refundable.
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