Ticketpoint Curaçao offers two types of tickets:Digital Tickets — A ticket with a unique QR code is generated and sent to you by email. No store pick-up is required. You can present the QR code on your mobile device at the venue. Hard-Copy Tickets — A physical ticket is paid for online but must be picked up at the Ticketpoint Curaçao store. The physical ticket must be presented at the venue for entry.Please check the ticket type before completing your purchase, as delivery and collection procedures differ.

The ticket type will be indicated during the online purchase process and/or in the event information.If the ticket is identified as a Digital Ticket, your QR-coded ticket will be delivered electronically and no store visit is required.If the ticket is identified as a Hard-Copy Ticket, you will need to collect the physical ticket from the Ticketpoint store after completing your online payment.

How does a digital ticket work?When you purchase a digital ticket, a unique QR code is generated for your ticket. The ticket is sent to the email address you provided during checkout. At the event, simply present the QR code on your phone for scanning at the entrance.Do I need to print my digital ticket?No. You can present your digital ticket directly from your mobile phone.However, you may print the ticket if you prefer. In either case, the QR code must be clearly visible and scannable. I haven't received my digital ticket. What should I do?First, check your:InboxSpam/Junk folderPromotions folderAlso verify that you entered the correct email address during checkout.If you still cannot locate your ticket, contact Ticketpoint Curaçao with your order or purchase information so we can assist you. Can I show a screenshot of my QR code?A screenshot may be accepted as long as the QR code is complete, clearly visible, and can be successfully scanned. However, we recommend presenting the original digital ticket whenever possible. Can I send my digital ticket to someone else?If you are giving your ticket to another person, make sure you understand that the QR code is generally valid for one admission only. Once the QR code has been scanned, it cannot be used again. Do not post your QR code publicly or share it unnecessarily, as anyone who obtains a usable copy of the QR code may potentially attempt to use it. Can I use the same digital ticket twice?No! Each digital ticket contains a unique QR code intended for one admission. Once it has been scanned and validated at the entrance, it cannot be used again. What happens if someone else uses my QR code first?A QR code can only be validated once. If a duplicate or unauthorized copy of your QR code has already been scanned, entry may be refused.For this reason, keep your digital ticket and QR code secure and do not share it publicly. Do I need an internet connection at the venue?It is recommended that you have your ticket readily available before arriving at the venue.To avoid problems with connectivity, we recommend downloading the ticket to your phone or having the QR code readily accessible before approaching the entrance.

What is a hard-copy ticket?A hard-copy ticket is a physical ticket that is purchased and paid for online but must be collected at the Ticketpoint Curaçao store. The physical ticket must then be presented at the venue for entry. If I paid online for a hard-copy ticket, do I still need to visit the store?Yes. Payment online does not mean that the ticket is delivered digitally. If you paid a hard-copy ticket, you must collect the physical ticket from the Ticketpoint store. Can I use my payment confirmation as my ticket?No. For a hard-copy ticket, your payment confirmation or online order confirmation is not a substitute for the physical ticket. Please collect your ticket before attending the event. Can someone else pick up my hard-copy ticket?If someone else is collecting your ticket on your behalf, they may be required to provide the relevant order or purchase information and/or identification. Please contact Ticketpoint if you are unsure about the collection requirements for your event. What do I need to bring when collecting my hard-copy ticket?Bring your purchase/order confirmation and ID, plus any information requested during the purchase process.

Are online ticket prices the same as tickets purchased in the store?Not necessarily. Online purchases may include applicable ticketing, service, processing, or payment-related fees. The total amount payable will be displayed during the online checkout process before you complete your purchase. Why are there additional fees when I purchase a ticket online?Online ticket purchases may involve costs associated with ticketing, payment processing, and the services required to securely process your transaction. Any applicable fees will be displayed as part of the purchase process. What do I need to bring to the event?For a digital ticket, bring your mobile device with your QR code readily available.For a hard-copy ticket, bring the physical ticket you collected from Ticketpoint.You may also be required to present valid identification depending on the event's rules. What if my phone battery dies before I enter?We strongly recommend making sure your phone is sufficiently charged before arriving at the venue. If you have a digital ticket, it is also advisable to have the ticket downloaded or otherwise readily accessible before you arrive. What if my QR code won't scan?Make sure:Your screen brightness is sufficiently high.The entire QR code is visible.The screen is not cracked or damaged.You are displaying the original ticket or a clear copy.The QR code has not already been scanned.If the problem persists, follow the instructions of the event's entrance staff. What if I lose my hard-copy ticket?A hard-copy ticket is a physical admission ticket and should be kept safe after collection.Ticketpoint cannot guarantee replacement of a lost, stolen, damaged, or destroyed ticket. Replacement policies may depend on the event organizer and the specific ticketing arrangements. Does Ticketpoint organize the events?No! Ticketpoint Curaçao is a ticketing point of sale and ticketing service. We do not organize or produce the events for which we sell tickets. Event schedules, venues, line-ups, admission rules, age restrictions, postponements, cancellations, and other event-specific matters are determined by the respective event organizer. Where can I get help with my ticket?For questions regarding your purchase, ticket delivery, payment, or ticket collection, contact Ticketpoint Curaçao through our official communication channels. When contacting us, please have your order number, purchase information, and the event name available so we can assist you more efficiently. Important!Before purchasing, always check:Digital Ticket: Receive your QR code by email → No store pick-up → Present QR code at the venue.Hard-Copy Ticket: Pay online → Pick up your physical ticket at Ticketpoint → Present physical ticket at the venue.