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Frequently asked questions
Tickets
Store
Reservations
Payments
Ticketpoint Flexpay
Online
Addional fees
Promotors
Yes sure! You can reserve tickets starting at Cg 7,50 incl. OB per ticket.
Please Note: Your reservation fee is non-refundable and will not be credited toward the final ticket price.
Example:
Paid Reservation fee: XCG 7.50
Ticket price: XCG 50.00
Total to be paid at pick-up: XCG 50.00
Benefit:
You will pay the ticket amount- at the date of reservation- even if prices have gone up. This is perfect for events, where promotors have different sales phases. And, you have a 20 days time frame, this perfect for budgeting!
At Checkout:
If you've recently paid a reservation, we kindly ask that you pick up your ticket within 20 business days. Tickets can be collected at your convenience from our store in Zeelandia, where full payment of ticket will be completed. Please note: Reservation fees are non-refundable, even if the ticket is not picked up.
Reserving Out-of-Stock Tickets🚨
If a ticket is marked as out of stock online, it cannot be reserved. Any attempt to reserve an out-of-stock ticket will be considered invalid and is non-refundable.
Reserving a Pre-Order Ticket
Yes sure! This is totally possible. If you've recently paid a reservation, we kindly ask that you pick up your ticket within 20 business days. Tickets can be collected at your convenience from our store in Zeelandia, where full payment of ticket will be completed.
Most definitely! We use a Sentoo payment link which will open directly into your preferred bank. Your order will be ready for pick-up the next business day. Reservation fees are non-refundable.
Reserve your ticket starting at Cg 7,50 *per ticket- depending on event and ticket prices. If the website is not taking any more submissions we reached a maximum of reservations for that event! Please visit our store.
Please note that reservations for events taking place on the same day—particularly those scheduled for this evening—are not permitted.
All ticket reservations must be completed at least 24 hrs prior to the event date.
This policy ensures adequate time for processing, confirmation, and ticket preparation.
Tickets for same-day events may still be available for direct purchase in-store, subject to availability.
If reservation is made for a same-day event, the fee will not be refunded. However, the full amount will be issued as a credit, which may be applied toward an event of your choice, subject to availability.
When you complete your final ticket payment at our store, you’ll pay the exact same price you reserved—even if ticket prices have gone up since! That means if you reserved an early-bird ticket, you’ll still pay the early-bird price at pick-up.
Please note:
Tickets must be picked up within 20 business days of your reservation.
Your reservation/administration fee is non-refundable and will not be applied toward the final ticket price.
Purchased Tickets: Offer unlimited validity, allowing you to pick up your ticket at any time during store hours.
Reserved Tickets: Must be picked up within 20 business days (*depending the event) to remain valid, ensuring the ticket is used in a timely manner. This ensures that tickets are available for other attendees if not collected promptly.
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